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When I stepped into this hidden villa less than an hour away from the city, I was already impressed.  Listed as the “Hot List of The Year’s Top New Hotels” by Conde Nast Traveler in 2006, and rated as one of Asia’s best spas by CNNGo this year, one has to see it to believe it.  The villa used to be reserved for private members only and now it’s available through advance reservations.  Amazingly, the moment I entered the villa, all their staff, including their security guards out front, greeted me by my surname.   How do they do it?  I have only experienced similar treatments in Mandarin Oriental and Trident Gurgaon, India, which costs a whole lot more fortune to say the least.

 

The villa has 5 suites for overnight stays, and that screams exclusivity.  There are 5 other private rooms for hot springs, public pools separated between male and female, one Italian restaurant, and a spa catered for everything in between Chinese meridien treatments, skin care, and toxin relief programs. 

I signed myself up for the public pool access so that I can make it a grand finale of my Taipei getaway trip.  Like hot springs developments in Japan, there are a number of similar establishments in Beitou.  I was recommended by a good friend of mine to experience this villa due to its exclusiveness and tranquility amongst the neighbors.  The reason why advance reservations are required is for the villa to manage no more than 30 guests in the public pool area at any one time.  Yes, 30.  The result?  I hardly saw more than 10 guests during my 4-hour stay.  No kids under 16 years of age are allowed, and the facilities are all top-notch.  I can really tell that the owner has put in tons of money designing, building, and maintaining the property similar to a Bali-like facility.  There are lots of wood, stone, fountain and greenery everywhere. 

 

 

There is nothing better than soaking yourself in 42.5 degrees outdoor baths on a chilly drizzling day.  Since there were hardly anyone around other than the super attentive and courteous staff,  I could hear the natural hot springs bubbling underneath the property, and I could witness the sky filled with hot springs steam, so much like I was in heaven.  Indeed I really thought I had gone to heaven.

 

There were altogether 4 outdoor and 4 indoor pools, and I concentrated on soaking between the 2 hotter outdoor pools.  My neck and shoulder pains were simply gone.  The hot springs made my heart beat really fast, and for every 15 minutes or so I had to get up and lay down in comfortable lounges out on the porch.  No doubt I was feeling a bit dizzy and pumped from all the blood circulation, and then I realized I was drunk!  Not by alcohol, but by hot springs and the picturesque harmony of sounds and nature.

 

There was a meditation room upstairs, and a resting area for guests to take a nap.  When my hangover has slightly subsided, I made myself a cup of tea and relaxed myself in the cozy lounge area.  Again, I hardly saw anyone else.

I left with the biggest grin on my face, and the biggest weight off my shoulders.  Though I hardly ate at all the whole day prior to the bath, I felt relieved, nurtured, pampered, and recharged.   I would definitely visit again.  Well, as if I need any more excuse to come back to beautiful Taipei.

Taipei is a destination where I don’t mind traveling alone, similar to Bangkok.  The two cities however are very different in the most obvious ways.  Although I have been to Taipei both for business and leisure countless number of times, it’s been a year since my last visit to the city.  I am here for 6 days which I think is the longest consecutive period that I have spent, and hence I have a lot of time to re-acquaint, chill, and take in what the city can offer.

Though it’s always more enjoyable to savor a city’s cuisine with good friends, sometimes I just need to make do when the circumstances don’t allow this to happen.  This time, I have skipped all the sightseeing activities and shopping.  I have done my more than fair share of supporting our economy back home in the last 2 months, and the weak Hong Kong dollar is not making it much fun either.  Instead, I am focusing all my energy in finding local food which I can sample myself, alone.  And it’s not difficult at all, here in Taipei.

There are plenty of street side stores serving the most mouth-watering local delicacies, and I am not even talking about the ever delightable night markets.  I can’t help but notice that none of these eateries operate like what we have in Hong Kong.  They don’t serve 158 different dishes and 37 beverages.  They hardly charge service fees, and they seldom change hands.  Many stores have been in the same business and location for the past 40 years or more.  Most of them stick to the same menu and sometimes even prices.  They always sell what they are specialized in, and very often work on complementing their neighbors.  I find it very refreshing, and at the same time sorry about the depressing food scene at home mainly due to exorbitant rental prices.  I love to return to a simpler time when I can go back to the same place, eat the same food, meet the same owner, and be consistently satisfied in the same way. One dish, is all I need to remember them and to go back again and again.

Maybe it’s a sign that I am really getting old, but I am always thankful to a city which has given me so much joy and comfort, both spiritually and gastronomically.

I think I am cursed.  Just two days ago I had to go to a new hair salon because my regular stylist was sick at home.  Aside from the obvious dialogue on styling preferences, the new guy asked me the one question which I dreaded the most.  You will know what that is from my very first blog post here.  “Sir, what do you do?”

This question is one of the very fundamental reasons why I themed this blog around my work.  Since I am not the type of person who will just mumble some ambiguous crap to dismiss such questions, watching other people’s blank stares has always been my biggest fear.  I therefore tried my best to describe my work in the most conceptual manner.

It seemed to be working.  My new stylist seemed to be genuinely interested and kept asking me follow-up questions (or maybe he was way too courteous to yawn in front of me).  Soon enough I found the other stylists as well as assistants eyeing our way.  I think they were just puzzled to hear some weird chap babbling about his career at a high decibel.  Also, you can clearly see from their eyes that they have never heard of such profession in their lives. 

“How can one enter this profession?”

“What are the qualifications for your job?”

“I have never met any client who do what you do!”

It’s exhausting to answer these questions as I never want to misrepresent my profession, if the other party is genuinely interested.  After hearing my elaborate answers, my new stylist jokingly said that I should start a teaching career.  I told him that was partly what I did on a corporate level instead of a commercial one. 

“So what is your title?” I think he was asking for what my company put on my name card.

When I answered “procurement” both in English and in Chinese, he confessed that he had never heard of it in his entire life.

Alright there is just something seriously wrong here.  I am not trying to glorify what we do here, but when there is this low level of general awareness around us, we need to take responsibility.  Perhaps we have been doing a sucky job in the past that makes us so redundant.  Maybe the results and deliverables we generated can’t really be traced back to our efforts.  Maybe we were never good at advocating our value in front of clients, and perhaps even chose to stay in the comfort zone of assuming tactical purchasing roles that is increasingly commoditized. 

I can’t depend on the others, and so I will try my best to continue doing my part to help elevate such awareness, especially when I know there is immense value we provide to our employers.  I won’t be an obnoxious geek when I hang out with my friends and peers, but I surely won’t be shy in front of business clients and partners. 

There I said it.  Let’s see if I will get killed one way or another.  If you don’t know what I mean, read this!

The life lessons we learned in a school filled with so much diversity never meant to be easy.  When you were 17 or 18, you weren’t such well-behaved, accepting and politically correct as you are now.  Most students had never set foot out of their countries or even their hometowns.  We ran into schoolmates whose countries we couldn’t pronounce.  We celebrated each country’s national day, and we brought along our so-called national costumes to showcase in cultural events.  (Don’t ask me what national costume I brought along)  No matter how many seminars and coaching sessions the school teachers had hosted from day one, there were still many cases of disputes, complaints and charges on racial remarks, disturbances, and sometimes even physical fights.  However it was also these painful incidents for us kids to learn in a hard way.   Of course, there are still lots of funny bits which I can still remember quite vividly, even after all these years.

1. To Eat

With students coming from over 65 countries, there is only one commonality of all: we all hated the cafeteria food.  It serves American/Mexican and occasionally blends in exotic choices from around the world.   Regardless of their efforts, no one was pleased, including the Americans.  The result was that the dorm pantries were filled with students scrambling for the shared pots and pans to make their own meals, utilizing less than exotic ingredients we could gather from the nearby Safeway.   Our American friends were not used to the pungent smells and smoke we created downstairs, but when hunger striked, you often saw them digging in the stir-fry you just finished from scratch.  It was loads of fun when you find eating the ultimate universal language.  It is unimaginable for us now that the most popular staple food in school used to be the super unglamorous and unhealthy instant noodles.  The instant noodles they sold in the school’s store as well as in Safeway was the worst you could find on earth, with bizarre flavors named “Oriental”.  Yet on almost every hungry long night, nothing was more satisfying than a hot steaming bowl of noodles.  The Asian students first started cooking them and after a week or so, all of our European and American friends became adopters.  Soon after we experimented various new ways of cooking instant noodles like pan flying or mixing with other ingredients we stole from the cafeteria.  I always had my American friends knocking on my dorm room door at 3am, asking whether I could spare a pack or two.  I miss those simple days.

2. To Hear

There was one public phone per dorm and it was always occupied.  I think some of my schoolmates lived there.  In those days long distance calls were incredibly expensive and I barely made one every few months to call home.  I could understand how emotionally challenging it was for all the international students, but I couldn’t help to frown at those American friends who were glued to the phone every night.  After all, they could have their families visited them, on campus, much easier than everyone else.  To this date, my parents still have absolutely no idea what I went through in those 2 years.  I could have attended Hogwarts with Harry Porter, for all they care.

3. To Run

You would think that with all those physical exercises as described in Part Two, we would all be sound asleep at nights.  Oh no, there would be on average a night per week where we would be awoken by loud piercing fire alarm at 4am.  Everyone ran to the porch where you could see the weirdest pyjamas of all cultures.  Some wrapped themselves with blankets, and some amazingly fully clothed as they had not even been to bed yet.  It was always caused by kids smoking inside their rooms, or somebody forgetfully leaving their bag of popcorn in the microwave.  The most interesting scene for all, however, was to see who came out together from a room.  I am not talking about roommates here, people.

4. To Perform

You are naturally possessed with patriotic adrenaline the moment you enter the school.  Since you may be the only one from your country, you become the ambassador.  I remember I used to write to the Hong Kong Tourism Association offices in the States to ask them to send me all kinds of crap to spread the goodwill across, and they did!  I had beautiful posters of Hong Kong skyline, junks, lion dancing and dim sum, and I also got cardboard displays sent in.  My dorm room looked like a freaking tourist information center, for god’s sake.  Yet that was the pressure I felt back in the days.

And then there were these yearly cultural performances we had to perform.  Asian National Day, Latin American national Day…you get the picture.  We scratched our heads out thinking what we could do including Tai Chi, Kung fu, Chinese dances, reciting poetry, calligraphy etc..  It was hugely entertaining for us since we could just draw up random figures on red paper in front of unsuspecting audiences. 

 

The UWC life is a very unique experience.  Since my time, more schools have been opened, including one right here in Hong Kong.  Each school has its particular offering which no other could compete or replace.  I wish I could have kept in contact with more of my schoolmates, though it was challenging when e-mails weren’t too popular when we left.    One thing I know, is that many of them are now working in public offices and environmental bodies.  To me, I am just grateful to be sponsored to enjoy such rewarding experience.

After literally 2 full days of connecting flights and school buses, I arrived in the middle of nowhere.  Montezuma is next to a town called Las Vegas but nothing like its sister in Nevada.  The school is located at a 3-hour drive from New Mexico’s airport in Albuquerque.  I couldn’t pronounce half of these names at first since they are all Spanish.  The community is largely Hispanic and I felt nothing like in the States, though technically I got no reference in the first place.  So when my friends and schoolmates asked me whether I had been to New York, San Francisco, LA, Washington DC or Florida when I was studying in the States, they couldn’t believe my answer. 

The school however was located in a picturesque part of the rocky mountains.  Although it is located far south of the States next to Mexico, the town is 6,400 feet above sea level, so there was a decent amount of snow during winter.  We were completely isolated from everything else because there was no public transportation, no shops or malls.  The students were not allowed to drive because of insurance issues, and had to rely on scheduled school vans to take us out to the nearest Safeway (supermarket).  I felt completely trapped.  I was surrounded by my schoolmates 24 hours a day, and the school and our second year seniors had organized all types of activities for us that were meant to knock down cultural barriers.  That was very much needed, since there were language issues, cultural issues, curriculum issues, discipline issues, and sex issues.  Yes, you heard it right.

The UWC schools have a long tradition of incorporating wilderness and community services inside our curriculum.  For a city boy who was hardly skilled in sports in school, it was definitely something new.  I went for 5 day hiking and wild camping trips carrying backpacks half my height, stuffed with cooking pots and pans, food, sleeping bag and mat.  We hiked through the woods with compasses and maps and had to hang our food up the trees at night to avoid sniffing bears.  The boys needed to pee around the wild camp site to mark our territory against bears, and we often saw knocked down trash cans the morning after as proof that they were around us just a mile away.  Sometimes part of the hike involved kayaking.  After 10 hours of hiking and paddling every day, I always collapsed no later than 7pm after the camp fire, under the brightest and biggest night of stars I had ever seen.  Rock climbing was another extremely scary but fulfilling experience.  And no, we didn’t do it on a rock wall.  We did it on the coarse mountain tops under light snow.  When I repelled down, I felt that I was literally going to die.

Community service was not easy work either.  Yes it did sound like something which mild law offenders were sentenced to do in orange jump suits.  We built houses for the elderly, painted fences, cooked for the homeless, and in my second year I paid weekly visits to the elderly who lived alone and wanted someone to talk to.   It was the school’s mission to pay back to the nearby community, and being located in a rather run-down hispanic environment, there was plenty that a group of 17-18 year olds could do.

 

During the two years in UWC, I hardly spoke a word of Cantonese or even Mandarin in front of mainland Chinese schoolmates.  The norm was not to speak in languages which others couldn’t understand, so we were instructed to always use English whenever possible, with no disrespect to our own cultures of course.  I remember I was tongue-tied when I landed HK during summer.  For the first hour or so I had to remember how to speak in Cantonese.  The people, the various accents, the cultures, the weird food, the temperature, the wilderness, and depending on nobody but yourself was quite daunting for myself at the time, but it was exactly this exposure that helped shape who I am today, rather than the academic curriculum that you haven’t heard me mentioning one bit, so far.

 

After my secondary school education in Hong Kong, together with a number of my classmates, I was nominated by my secondary school counselor to apply for an international school scholarship.  I didn’t know much about what it was at first except that our school had a pretty high acceptance record in the past years.  There were only 10 seats per year for Hong Kong graduates to compete against each other based on school merits, extra-curricular activities, and personal presence.  The scholarship was not widely known except for a few rather prestigious private and subsidized secondary schools in Hong Kong.  Our Hong Kong alumni comes from a dozen well-known schools who truly understand the value and mission of the scholarship.

“The United World College (UWC) schools deliver a challenging and transformative educational experience to a diverse cross-section of students, inspiring them to create a more peaceful and sustainable future.”, the brochure says.  The current President of UWC is Her Majesty Queen Noor of Jordan, and its Honorary President is Nelson Mandela.  During my days, the President was HRH The Prince of Wales.   The UWC concept was conceived in the 1950s, and it has now 13 colleges and schools across five continents, offering the International Baccalaureate (IB) Diploma.  It was like the UK A-Level in my days.

After submitting my school records and a number of other papers and recommendations, I was invited to attend a face-to-face interview with a panel of judges who were tasked to screen and select the students representing Hong Kong.  I recall that the panel was headed by Doctor Man Wui Ho (何文匯博士).  I don’t recall much of what happened during the interview, but it was mainly an attempt to select young people who were eloquent, had common sense and open minds.  Just before the Hong Kong Certification of Education (HKCEE) results were out, I got notified by my school that I was fortunate to be selected as one of the 10 that year.

In my days there were only 7 schools within the network, and we applied to this network instead of each school individually.  We could put down our preference and rank them in order, but there was no guarantee.  Some schools have slightly larger student bodies and could accommodate 2 or 3 HK students every year.  Some schools can only take 1.  Each school is committed to have a student body representing over 65 countries every year like a mini UN, so they have to be extra careful in filtering each year’s applicants by personality, country of origin, and gender.  Like many of my fellow scholarship applicants, I picked the supposedly safer bets of UK and Canada as my preferred choices in my application.

I was notified by my school that I was selected to be the only 1 Hong Kong student to attend the UWC in the states that fall.  The school was in Motezuma New Mexico.  Like almost everyone, I flipped out my atlas with my parents and simply couldn’t find it on the map.  At the time when HK people are only familiar of east coast schools and west coast Hollywood and California beaches, anywhere in between was utterly non-existent and unthinkable. 

The school is named Armand Hammer United World College of the American West.  It has one of the smallest student bodies in the network, just over 200 students.  The 2-year IB program means that each year there will be around 100 new students from all over the world.  Being the school in the states, US students occupy about 50 seats each year, leaving the rest to be shared amongst 60 plus countries.  It’s easy math that the school will never have more than 2 Hong Kong students, one of each school year.  I was the only one attending that college from my home country.  The scholarship covers all room and board, tuition and books, as all students live on campus.  Everyone needs to pick up two languages, and will be responsible for plane tickets and incidental expenses particularly during winter and summer breaks. 

 

So that fall, I waved goodbye to my family, friends and classmates.  I packed my whole life in two super sized luggage that weighed more than myself, bought a one-way ticket that would need me to make 3 stops across continents, and left Hong Kong for the very first time in my life.   I got no friends or relatives anywhere in the States, and I had a million questions and thoughts on my mind.  However, everything happened so fast that I simply had no time to be scared.  I just knew that I would not be able to see my sister and parents for a whole year.  In an era without cell phones, internet, Skype and e-mails, that thought was utterly horrendous.

I was chatting with a few ex-colleagues the other day over their attempt of securing top management buy-in for procurement’s engagement in the above-the-line marketing spend arena, in the last month of 2010.  The idea was noble and worthwhile, but the outcome turned out to be a complete flop.  Not only did the company President say it out loud, in front of all business leaders, that procurement has no place at the strategic marketing sourcing table, he had asked my ex-colleagues to support only from the terms and conditions perspective.  Great, they now have to clean up other people’s mess with no decision-making power whatsoever.  They can now kiss goodbye to any potential savings in the area, and most unfortunately, the whole reputation of the department.  Procurement has now sunken to a new low in that organization, and it is utterly demoralizing for anyone to work in that environment.

So what went wrong?  I probed a bit more into how that meeting was conducted from an attendee, and could summarize into the following few points, just for sharing.

1. Missing Strategy

The procurement presentation team, which included a Senior VP, a VP and a Director clearly knew what they wanted to accomplish by the end of that top management meeting.  They were supposed to showcase the success stories of how they had helped the company in reducing costs, driving quality, improving efficiency, and ensuring compliance.  The President and other heads of business were supposed to recognize the importance of that team, and sign on to a pledge to request the cooperation and support of fellow businesses in engaging procurement from day one.  They would set harsh goals for the department to help the company save even more money, but at the same time ensuring businesses come first.  Procurement needs to be flexible and responsive.  The game plan should now be changed. 

Unfortunately, the procurement presentation team failed to come up with a workable strategy in meeting this achievable goal.  They had not touched base with the affected businesses beforehand.  They had not discussed offline with fellow heads of businesses, even on a causal basis, to gauge the climate of the top management’s circuit and recruit alliances.    They were simply struck by surprise of the President’s reaction, and once the comment was made by the latter, there was simply no turnaround at all.

As I have said repeatedly before, procurement leaders need to treat internal selling as their life-long mission.  They have to keep themselves abreast of the company’s latest priorities and pains.  Sitting behind a desk never gets the work done.  If the leaders have spoken with their comrades before the meeting, they could have changed the strategy entirely.  If I had known that the President isn’t my biggest fan, I would choose to work my way up from below and leverage on my successes with the business leaders and use them to sell for me.  Such top management meeting should then be avoided in the fist place.

2. Poor Homework

I was told that the presentation team was not well prepared in terms of success stories.  Instead of showcasing past results and customer feedback, they played the cop card.  This is always risky.  When you want to be assertive, you better get all your bases covered so that you know there are absolutely no holes to your story, and that nothing can backfire.  Of course, from my tone so far you can guess that didn’t happen with my ex-colleagues.  They illustrated a case where procurement was wrongly bypassed.  The accused was dismissive and immediately called the person in charge as rebuttal.  They then confirmed right on the spot that the procurement VP in fact signed on the authorization form.  Crap.  How can anyone not get the story and facts straight before tabling it up as a “weapon”?  Again, if you are ready to fire, you better make sure your bullet-proof vest is secure and tested.

And how “non-strategic” is it to use the threat tactic?  My threat tactic, on the other hand, is to bring forward how the uncooperative departments will lose out from not getting my expert advice and services, from those who see my value in supporting their business goals.  Level it up, guys.

3. Absence of a Fallback Option

Just because the team was caught by complete surprise, they had never contemplated a plan B.  Instead of re-negotiating the cost savings target, or tabling other measurement metrics now that sourcing is out of the question, the team ended with even more laborious tasks that the team may have trouble shouldering.  At the end of the meeting, the cost savings target remained to be sky-high, sourcing power was stripped, and more headcount would be required in areas where procurement’s efforts cannot be quantified.

If there is a case study where everything went completely wrong, this would be it.  The morale of the story however is that all of it is completely avoidable in the first place.  I am interested in following up further on how the scenario progresses, and shall provide coverage in this space.  Fascinating learning material it is!

2010 In Review

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 1,500 times in 2010. That’s about 4 full 747s.

In 2010, there were 40 new posts, not bad for the first year! There were 85 pictures uploaded, taking up a total of 32mb. That’s about 2 pictures per week.

The busiest day of the year was November 24th with 81 views. The most popular post that day was About Me.

Where did they come from?

The top referring sites in 2010 were facebook.com, linkedin.com, alphainventions.com, WordPress Dashboard, and lmodules.com.

Some visitors came searching, mostly for http://www.elavatorspeach2010.com, vendor management and corruption, and reciprocal trading in procrement.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

About Me November 2010
1 comment

2

Up In The Air … As Trainer (Part One) November 2010

3

Measure Me This November 2010

4

Professionals Anyone? November 2010

5

The Sale Must Go On December 2010

Last night I joined a group of out-of-town visitors to watch Franco Dragone’s 250 million US dollars production of “The House of Dancing Water”.   The show is a resident program of City of Dreams, across the street from the Venetian.   Being an employee of the latter, and having been back and forth in Macau for business countless number of times including attending a few similar entertainment programs, I admit I wasn’t having too much hope when I entered the theatre.

Boy was I wrong.  For those of us not new to Vegas-style productions and Cirque du Soleil’s shows, I can’t say there are too many original elements in Dancing Water.  However, the physical setup of the theatre is an art of itself.  Every audience seems to be participating since we are all seated in a sports auditorium setting instead of a traditional movie theatre seating.  The stage constantly evolves from a 26-feet world’s largest swimming and diving pool to solid flooring onwards to a sea of 5 storey high water fountains.  The 90 minute show was filled with cheers, applause and gasps from the audience.  The motor bike stunts were simply amazing and truly Vegas-inspired.  I thoroughly enjoyed myself.

The ticket prices aren’t exactly inexpensive to Hong Kong’s standards.  However, unlike the Zaia show across the street, while exiting the theatre I overheard a number of fellow audience members exclaiming that this new Dancing Water show is “definitely worth every penny”.  It is by no means a modest compliment since Hong Kong people are known to be spoiled.  It just seems like nothing can excite us anymore.  The two shows really can’t be directly compared this way.  One is slightly geared towards European taste while the newest Franco Dragone’s show incorporates more Chinese elements, and he frankly admitted that he has taken advantage of Zaia’s “failures” while planning this number.  Asians in general feel that they better be excited paying a hundred US dollars per person for a show, and Franco gives them non-stop sky diving, motor bike jumping, acrobats and gymnastics.  I remember people telling me that Zaia is the most boring circus show they have ever seen.  Little do they know that Cirque du Soleil never proclaims it is a circus performance!

To me, last night was a pleasant surprise, and a truly happy ending to my love/hate affair with Macau.  It will be a while before I come back to this not-so-quaint city, a place that is so near but also at the same time so different, from Hong Kong.

So long, farewell. 

If you have been following my earlier blog entries, you will know why my job covers at least regional if not global markets.  It makes both strategic and financial sense in order to fulfill my promised ROI for the company.  Taking any regional roles means that we have to manage teams virtually, and by teams it can be my colleagues in procurement, or my internal and external clients across various countries and time zones.

Handling all these conference calls is exhausting.  First there are bi-weekly calls with my boss, and then there are monthly regional calls where they have to happen during our lunch hour because it is the only time that fits everyone’s time zones from Australia to India.  The global calls happen either in our early mornings or late evenings when my European and American colleagues attend.   It seems that all I do at work is babbling on the telephone all day, and not til 5 or 6pm can I return to my quieter time at work. 

This is all a fact of life, but I still have to rant about a few of my frustrations on this topic.

1. Physical endangerment

No time for proper meals.  One could really develop a bad case of stomach ulcer from irregular eating times.  Sometimes I won’t have time for lunch until 4pm.  Plus, whenever people on my floor see me running (apologetically) across, it’s for the restroom.  Speaking on the phone all day requires the intake of plenty of water, and naturally all that intake needs an outlet.  While my rich neighboring department staff can afford those fancy wireless headsets that they can carry around everywhere (including restroom, which I surely won’t recommend), I have to leave my clumsily-wired headset and run to the restroom, hopefully all within a minute and a half.  “Yes…..exactly and I agree….,” I continued babbling as if I have never left.

2. Idiots on the phone

You would think that in the year 2010, people would have developed a proper sense of phone etiquette.   Oh no.  There are people who put everyone on hold forcing all of us to listen to blaring elevator music.  There are dogs barking and TV noises in the background.  There are people seemingly eating potato chips while talking.  Alright, I know everyone is multi-tasking, but please don’t insult us by yapping on your cell phone while everyone can hear.  Your signals provide much hated interference to line quality.  I cannot believe we still need to repeat call etiquette guidelines every time when we start a call, and every time there will be idiots repeating the same mistakes.

3. Lazy folks

Well, to be fair, they are perhaps not lazy.  Their bosses may not have given them the budget to buy head sets.  If this is the case, I won’t complain too much about them abusing the hands-free button on their desktop phones.  All we hear are people mumbling.  The hands-free function only works in quiet environment and not in open offices.  I am hearing everyone else’s conversation instead of this poor soul.  There is also nothing more insulting when I keep hearing a few conference attendees apparently sharing inside jokes while yapping away from the same hands-free desktop phone.  I feel like a clown performing for their amusement.  Not cool, guys.

Sometimes when things really get out of hand, I will simply suggest to reschedule the call altogether.  I don’t have time to waste on unproductive calls where people don’t even respect others.   Grow up.