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Archive for the ‘Grin’ Category

I think I am cursed.  Just two days ago I had to go to a new hair salon because my regular stylist was sick at home.  Aside from the obvious dialogue on styling preferences, the new guy asked me the one question which I dreaded the most.  You will know what that is from my very first blog post here.  “Sir, what do you do?”

This question is one of the very fundamental reasons why I themed this blog around my work.  Since I am not the type of person who will just mumble some ambiguous crap to dismiss such questions, watching other people’s blank stares has always been my biggest fear.  I therefore tried my best to describe my work in the most conceptual manner.

It seemed to be working.  My new stylist seemed to be genuinely interested and kept asking me follow-up questions (or maybe he was way too courteous to yawn in front of me).  Soon enough I found the other stylists as well as assistants eyeing our way.  I think they were just puzzled to hear some weird chap babbling about his career at a high decibel.  Also, you can clearly see from their eyes that they have never heard of such profession in their lives. 

“How can one enter this profession?”

“What are the qualifications for your job?”

“I have never met any client who do what you do!”

It’s exhausting to answer these questions as I never want to misrepresent my profession, if the other party is genuinely interested.  After hearing my elaborate answers, my new stylist jokingly said that I should start a teaching career.  I told him that was partly what I did on a corporate level instead of a commercial one. 

“So what is your title?” I think he was asking for what my company put on my name card.

When I answered “procurement” both in English and in Chinese, he confessed that he had never heard of it in his entire life.

Alright there is just something seriously wrong here.  I am not trying to glorify what we do here, but when there is this low level of general awareness around us, we need to take responsibility.  Perhaps we have been doing a sucky job in the past that makes us so redundant.  Maybe the results and deliverables we generated can’t really be traced back to our efforts.  Maybe we were never good at advocating our value in front of clients, and perhaps even chose to stay in the comfort zone of assuming tactical purchasing roles that is increasingly commoditized. 

I can’t depend on the others, and so I will try my best to continue doing my part to help elevate such awareness, especially when I know there is immense value we provide to our employers.  I won’t be an obnoxious geek when I hang out with my friends and peers, but I surely won’t be shy in front of business clients and partners. 

There I said it.  Let’s see if I will get killed one way or another.  If you don’t know what I mean, read this!

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The life lessons we learned in a school filled with so much diversity never meant to be easy.  When you were 17 or 18, you weren’t such well-behaved, accepting and politically correct as you are now.  Most students had never set foot out of their countries or even their hometowns.  We ran into schoolmates whose countries we couldn’t pronounce.  We celebrated each country’s national day, and we brought along our so-called national costumes to showcase in cultural events.  (Don’t ask me what national costume I brought along)  No matter how many seminars and coaching sessions the school teachers had hosted from day one, there were still many cases of disputes, complaints and charges on racial remarks, disturbances, and sometimes even physical fights.  However it was also these painful incidents for us kids to learn in a hard way.   Of course, there are still lots of funny bits which I can still remember quite vividly, even after all these years.

1. To Eat

With students coming from over 65 countries, there is only one commonality of all: we all hated the cafeteria food.  It serves American/Mexican and occasionally blends in exotic choices from around the world.   Regardless of their efforts, no one was pleased, including the Americans.  The result was that the dorm pantries were filled with students scrambling for the shared pots and pans to make their own meals, utilizing less than exotic ingredients we could gather from the nearby Safeway.   Our American friends were not used to the pungent smells and smoke we created downstairs, but when hunger striked, you often saw them digging in the stir-fry you just finished from scratch.  It was loads of fun when you find eating the ultimate universal language.  It is unimaginable for us now that the most popular staple food in school used to be the super unglamorous and unhealthy instant noodles.  The instant noodles they sold in the school’s store as well as in Safeway was the worst you could find on earth, with bizarre flavors named “Oriental”.  Yet on almost every hungry long night, nothing was more satisfying than a hot steaming bowl of noodles.  The Asian students first started cooking them and after a week or so, all of our European and American friends became adopters.  Soon after we experimented various new ways of cooking instant noodles like pan flying or mixing with other ingredients we stole from the cafeteria.  I always had my American friends knocking on my dorm room door at 3am, asking whether I could spare a pack or two.  I miss those simple days.

2. To Hear

There was one public phone per dorm and it was always occupied.  I think some of my schoolmates lived there.  In those days long distance calls were incredibly expensive and I barely made one every few months to call home.  I could understand how emotionally challenging it was for all the international students, but I couldn’t help to frown at those American friends who were glued to the phone every night.  After all, they could have their families visited them, on campus, much easier than everyone else.  To this date, my parents still have absolutely no idea what I went through in those 2 years.  I could have attended Hogwarts with Harry Porter, for all they care.

3. To Run

You would think that with all those physical exercises as described in Part Two, we would all be sound asleep at nights.  Oh no, there would be on average a night per week where we would be awoken by loud piercing fire alarm at 4am.  Everyone ran to the porch where you could see the weirdest pyjamas of all cultures.  Some wrapped themselves with blankets, and some amazingly fully clothed as they had not even been to bed yet.  It was always caused by kids smoking inside their rooms, or somebody forgetfully leaving their bag of popcorn in the microwave.  The most interesting scene for all, however, was to see who came out together from a room.  I am not talking about roommates here, people.

4. To Perform

You are naturally possessed with patriotic adrenaline the moment you enter the school.  Since you may be the only one from your country, you become the ambassador.  I remember I used to write to the Hong Kong Tourism Association offices in the States to ask them to send me all kinds of crap to spread the goodwill across, and they did!  I had beautiful posters of Hong Kong skyline, junks, lion dancing and dim sum, and I also got cardboard displays sent in.  My dorm room looked like a freaking tourist information center, for god’s sake.  Yet that was the pressure I felt back in the days.

And then there were these yearly cultural performances we had to perform.  Asian National Day, Latin American national Day…you get the picture.  We scratched our heads out thinking what we could do including Tai Chi, Kung fu, Chinese dances, reciting poetry, calligraphy etc..  It was hugely entertaining for us since we could just draw up random figures on red paper in front of unsuspecting audiences. 

 

The UWC life is a very unique experience.  Since my time, more schools have been opened, including one right here in Hong Kong.  Each school has its particular offering which no other could compete or replace.  I wish I could have kept in contact with more of my schoolmates, though it was challenging when e-mails weren’t too popular when we left.    One thing I know, is that many of them are now working in public offices and environmental bodies.  To me, I am just grateful to be sponsored to enjoy such rewarding experience.

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After literally 2 full days of connecting flights and school buses, I arrived in the middle of nowhere.  Montezuma is next to a town called Las Vegas but nothing like its sister in Nevada.  The school is located at a 3-hour drive from New Mexico’s airport in Albuquerque.  I couldn’t pronounce half of these names at first since they are all Spanish.  The community is largely Hispanic and I felt nothing like in the States, though technically I got no reference in the first place.  So when my friends and schoolmates asked me whether I had been to New York, San Francisco, LA, Washington DC or Florida when I was studying in the States, they couldn’t believe my answer. 

The school however was located in a picturesque part of the rocky mountains.  Although it is located far south of the States next to Mexico, the town is 6,400 feet above sea level, so there was a decent amount of snow during winter.  We were completely isolated from everything else because there was no public transportation, no shops or malls.  The students were not allowed to drive because of insurance issues, and had to rely on scheduled school vans to take us out to the nearest Safeway (supermarket).  I felt completely trapped.  I was surrounded by my schoolmates 24 hours a day, and the school and our second year seniors had organized all types of activities for us that were meant to knock down cultural barriers.  That was very much needed, since there were language issues, cultural issues, curriculum issues, discipline issues, and sex issues.  Yes, you heard it right.

The UWC schools have a long tradition of incorporating wilderness and community services inside our curriculum.  For a city boy who was hardly skilled in sports in school, it was definitely something new.  I went for 5 day hiking and wild camping trips carrying backpacks half my height, stuffed with cooking pots and pans, food, sleeping bag and mat.  We hiked through the woods with compasses and maps and had to hang our food up the trees at night to avoid sniffing bears.  The boys needed to pee around the wild camp site to mark our territory against bears, and we often saw knocked down trash cans the morning after as proof that they were around us just a mile away.  Sometimes part of the hike involved kayaking.  After 10 hours of hiking and paddling every day, I always collapsed no later than 7pm after the camp fire, under the brightest and biggest night of stars I had ever seen.  Rock climbing was another extremely scary but fulfilling experience.  And no, we didn’t do it on a rock wall.  We did it on the coarse mountain tops under light snow.  When I repelled down, I felt that I was literally going to die.

Community service was not easy work either.  Yes it did sound like something which mild law offenders were sentenced to do in orange jump suits.  We built houses for the elderly, painted fences, cooked for the homeless, and in my second year I paid weekly visits to the elderly who lived alone and wanted someone to talk to.   It was the school’s mission to pay back to the nearby community, and being located in a rather run-down hispanic environment, there was plenty that a group of 17-18 year olds could do.

 

During the two years in UWC, I hardly spoke a word of Cantonese or even Mandarin in front of mainland Chinese schoolmates.  The norm was not to speak in languages which others couldn’t understand, so we were instructed to always use English whenever possible, with no disrespect to our own cultures of course.  I remember I was tongue-tied when I landed HK during summer.  For the first hour or so I had to remember how to speak in Cantonese.  The people, the various accents, the cultures, the weird food, the temperature, the wilderness, and depending on nobody but yourself was quite daunting for myself at the time, but it was exactly this exposure that helped shape who I am today, rather than the academic curriculum that you haven’t heard me mentioning one bit, so far.

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After my secondary school education in Hong Kong, together with a number of my classmates, I was nominated by my secondary school counselor to apply for an international school scholarship.  I didn’t know much about what it was at first except that our school had a pretty high acceptance record in the past years.  There were only 10 seats per year for Hong Kong graduates to compete against each other based on school merits, extra-curricular activities, and personal presence.  The scholarship was not widely known except for a few rather prestigious private and subsidized secondary schools in Hong Kong.  Our Hong Kong alumni comes from a dozen well-known schools who truly understand the value and mission of the scholarship.

“The United World College (UWC) schools deliver a challenging and transformative educational experience to a diverse cross-section of students, inspiring them to create a more peaceful and sustainable future.”, the brochure says.  The current President of UWC is Her Majesty Queen Noor of Jordan, and its Honorary President is Nelson Mandela.  During my days, the President was HRH The Prince of Wales.   The UWC concept was conceived in the 1950s, and it has now 13 colleges and schools across five continents, offering the International Baccalaureate (IB) Diploma.  It was like the UK A-Level in my days.

After submitting my school records and a number of other papers and recommendations, I was invited to attend a face-to-face interview with a panel of judges who were tasked to screen and select the students representing Hong Kong.  I recall that the panel was headed by Doctor Man Wui Ho (何文匯博士).  I don’t recall much of what happened during the interview, but it was mainly an attempt to select young people who were eloquent, had common sense and open minds.  Just before the Hong Kong Certification of Education (HKCEE) results were out, I got notified by my school that I was fortunate to be selected as one of the 10 that year.

In my days there were only 7 schools within the network, and we applied to this network instead of each school individually.  We could put down our preference and rank them in order, but there was no guarantee.  Some schools have slightly larger student bodies and could accommodate 2 or 3 HK students every year.  Some schools can only take 1.  Each school is committed to have a student body representing over 65 countries every year like a mini UN, so they have to be extra careful in filtering each year’s applicants by personality, country of origin, and gender.  Like many of my fellow scholarship applicants, I picked the supposedly safer bets of UK and Canada as my preferred choices in my application.

I was notified by my school that I was selected to be the only 1 Hong Kong student to attend the UWC in the states that fall.  The school was in Motezuma New Mexico.  Like almost everyone, I flipped out my atlas with my parents and simply couldn’t find it on the map.  At the time when HK people are only familiar of east coast schools and west coast Hollywood and California beaches, anywhere in between was utterly non-existent and unthinkable. 

The school is named Armand Hammer United World College of the American West.  It has one of the smallest student bodies in the network, just over 200 students.  The 2-year IB program means that each year there will be around 100 new students from all over the world.  Being the school in the states, US students occupy about 50 seats each year, leaving the rest to be shared amongst 60 plus countries.  It’s easy math that the school will never have more than 2 Hong Kong students, one of each school year.  I was the only one attending that college from my home country.  The scholarship covers all room and board, tuition and books, as all students live on campus.  Everyone needs to pick up two languages, and will be responsible for plane tickets and incidental expenses particularly during winter and summer breaks. 

 

So that fall, I waved goodbye to my family, friends and classmates.  I packed my whole life in two super sized luggage that weighed more than myself, bought a one-way ticket that would need me to make 3 stops across continents, and left Hong Kong for the very first time in my life.   I got no friends or relatives anywhere in the States, and I had a million questions and thoughts on my mind.  However, everything happened so fast that I simply had no time to be scared.  I just knew that I would not be able to see my sister and parents for a whole year.  In an era without cell phones, internet, Skype and e-mails, that thought was utterly horrendous.

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2010 In Review

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 1,500 times in 2010. That’s about 4 full 747s.

In 2010, there were 40 new posts, not bad for the first year! There were 85 pictures uploaded, taking up a total of 32mb. That’s about 2 pictures per week.

The busiest day of the year was November 24th with 81 views. The most popular post that day was About Me.

Where did they come from?

The top referring sites in 2010 were facebook.com, linkedin.com, alphainventions.com, WordPress Dashboard, and lmodules.com.

Some visitors came searching, mostly for http://www.elavatorspeach2010.com, vendor management and corruption, and reciprocal trading in procrement.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

About Me November 2010
1 comment

2

Up In The Air … As Trainer (Part One) November 2010

3

Measure Me This November 2010

4

Professionals Anyone? November 2010

5

The Sale Must Go On December 2010

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A Date With Franco Dragone

Last night I joined a group of out-of-town visitors to watch Franco Dragone’s 250 million US dollars production of “The House of Dancing Water”.   The show is a resident program of City of Dreams, across the street from the Venetian.   Being an employee of the latter, and having been back and forth in Macau for business countless number of times including attending a few similar entertainment programs, I admit I wasn’t having too much hope when I entered the theatre.

Boy was I wrong.  For those of us not new to Vegas-style productions and Cirque du Soleil’s shows, I can’t say there are too many original elements in Dancing Water.  However, the physical setup of the theatre is an art of itself.  Every audience seems to be participating since we are all seated in a sports auditorium setting instead of a traditional movie theatre seating.  The stage constantly evolves from a 26-feet world’s largest swimming and diving pool to solid flooring onwards to a sea of 5 storey high water fountains.  The 90 minute show was filled with cheers, applause and gasps from the audience.  The motor bike stunts were simply amazing and truly Vegas-inspired.  I thoroughly enjoyed myself.

The ticket prices aren’t exactly inexpensive to Hong Kong’s standards.  However, unlike the Zaia show across the street, while exiting the theatre I overheard a number of fellow audience members exclaiming that this new Dancing Water show is “definitely worth every penny”.  It is by no means a modest compliment since Hong Kong people are known to be spoiled.  It just seems like nothing can excite us anymore.  The two shows really can’t be directly compared this way.  One is slightly geared towards European taste while the newest Franco Dragone’s show incorporates more Chinese elements, and he frankly admitted that he has taken advantage of Zaia’s “failures” while planning this number.  Asians in general feel that they better be excited paying a hundred US dollars per person for a show, and Franco gives them non-stop sky diving, motor bike jumping, acrobats and gymnastics.  I remember people telling me that Zaia is the most boring circus show they have ever seen.  Little do they know that Cirque du Soleil never proclaims it is a circus performance!

To me, last night was a pleasant surprise, and a truly happy ending to my love/hate affair with Macau.  It will be a while before I come back to this not-so-quaint city, a place that is so near but also at the same time so different, from Hong Kong.

So long, farewell. 

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You see them staring at you on 5-storey high billboards.  You see their dashing smiles and authoritative poses on the city’s buses.  You see them on full-page newspaper ads where they are pictured with hundreds of students holding up their straight-A report cards.  Yes, they are the city’s star tutors, though they dress and behave like your TV and movie idols.  This, is a multi-billion dollar industry.

When I grew up there were a few tutor schools where we got ourselves enrolled to brush up for upcoming public exams.  Those were usually a few sessions only for each subject and the fees as I recall were nothing like what students today are paying.  The star tutors today have evolved to almost replace the normal daytime schools that students go to.  Their curriculum is tailor-made to survive public examinations, and hence the star tutors spend a considerable amount of time researching the latest examination trends and marking schemes.  Many of them possess enough star qualities to lure aspiring students.  They are well-groomed, articulate, and hardly much older than the kids themselves, making them extremely relatable and approachable – comparing to the day school teachers.  They hire assistants to help them prepare fancy notes and even run errands because their tutoring schedules are so hectic from running around several tutor centers in the city, usually on a daily basis.  They hire image consultants together with professional make-up artists, photographers and designers to make sure they are marketable in this lucrative business. 

I am not here to criticize whether these star tutors have twisted the idea of education, or whether it is unethical to make money out of young kids.  In fact, this is a common trend of fast food mentality of Hong Kong where everyone focus on only the results rather than the means.  The blame is with everyone.  I just see this as a classic example why training and teaching techniques need to be evolved according to times.  Everyone can find subject literature in books and over the internet, and they need no one to simply read to them and repeat case studies from textbooks. 

Students want to hear relatable material so that it helps with digesting and understanding the subject at hand.  In my field of strategic procurement training, we always make use of real life case studies to illustrate the theories we advocate.    Public sector case studies are often popular due to their wide coverage over TV and newspapers.   On the other hand, the trainees also don’t want to be preached  like young school kids.  They want to feel that they are also contributing to the class and hence we are often moderators instead of trainers.   I like the idea that the star tutors are organizing social activities to help bond with the students.  I know, you may argue that they are in fact sucking up to their paying customers, but if the students do not feel that the classes are enjoyable and effective, there are tons of other tutors out there.

I dream of the day that there will be similarly inspired tutor centers some day where we can offer consulting advice to working procurement professionals, whether it is in terms of career progression advice or anonymous yet real life work issues.  As the next generation of public-exam-tutors, will there also be star tutors for new career professionals?  Come to think of it, the “rules at work” are even less scripted and way more challenging.

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U Buy I Buy?

In The United States, there have been over 200 sites, led by Groupon, offering discounted deals to the public over volume buying.  The leader Groupon is rumored to have rejected numerous buyout offers from Yahoo and Google offering as much as 6 billion US dollars.  Now the trend has blown to Hong Kong and China and some of those newly established sites are also rumored to be approached by Groupon itself (the tackily named local site UBuyIBuy).  It all sounds like a promising new shopping phenomenon.

In the States the targeted demographics is supposedly young, educated female customers.  I would say it is probably similar in this neck of the woods.  The deals I hear are largely focused on health, fitness, beauty and dining areas.  There are a lot of vacationers here and so I also see a whole lot of travel and hotel deals as well.

One common sociological drawback of buying coupons is that customers are always tempted to buy without really needing the merchandise.  The deals and coupons are so tempting that it feels stupid not to take advantage of them.  These bargain hunters fall into traps where they are stuck with expiring coupons and unwanted products.  In a highly competitive city like Hong Kong, I see people lining up for sales all the time, and more often than not, the need of not missing out on any opportunities shared or overheard from their friends and colleagues far outweighs the need of buying exactly what’s on offer.

No wonder why merchants see these portals as fantastic business partners to boost sales.

On the corporate side however, suppliers hate to recognize how much collective buying power we have, even within the same group of companies.  They can make more money by selling separately to different business groups, departments or users.  They will also try to differentiate as much as possible the requirements so that every sale appears to be a standalone product or service.  When we come on board, the number one task we perform is to go through the company’s spend records and run a full list of spend by suppliers.  With that we can approach each of them and negotiate the lowest price that benefits all cost centers of the company.  That also explains why we are now sourcing regionally if not globally, so that we can cover the biggest volumes possible.

So when I know my customers do check with their friends and relatives for bulk bargains in their personal lives, I do not understand why they wouldn’t pick up the phone and call us for assistance in the work place.  Well, is it just because it is the company’s money and not theirs?

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They Said I Was Responsible!

Saw this joke on the internet today.  I think it applies to every profession really!

Employer: “For this buyer’s job, we need someone who is responsible.”
Applicant: “I’m the one you want. In my last procurement job, every time there was a problem, they said I was responsible.”

Courtesy of Top 10 Supply Chain Jokes by Bill DuBois.

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Buying apartments in Hong Kong is almost like shopping for groceries in the territory.  There is no advance appointment required, no checking on your credit, needs or even your affordability.  Just last Saturday I accompanied a friend to visit a property agency as walk-in customers, and within minutes, we were led to inspect a few open houses in the area.

Aside from the apartments being inspected, I paid some close attention to the realtor who served us.  I am quite impressed with her handling skills and I could relate a bit of what characteristics she possesses that are actually universal across industries, as salesperson.

1. Listening Skills

Hong Kong people are notoriously impatient and none of us would spend the time to answer a long list of questions of why we want what we want.  In order not to offend us, she decided to take the time during the inspections to figure out what we were focusing on.  We were looking for apartments that are elderly friendly, easily accessible and managed by a respected management firm.  She knew from our conversations that we weren’t particularly picky on views and club facilities.  This saved us a lot of time.

2. No Nonsense

I despise realtors who make false conclusions or assumptions about the neighborhood, resale value or interior design.  I know this is a very subjective matter particularly of the latter, but smart realtors would shut up and take the time to listen and define what kind of customers we are.  My theory is that unless you are an absolute genius about a topic or the neighborhood you are showing me, do not make generalizing statements or smart ass comments.  Your credibility is barely hanging by a piece of thread.  Our realtor this time around is a no nonsense kind of person.  She provided us with the facts and shut up.  When we raised standard questions about flat sizes, layout and facilities, she could download like a computer.  I like this type of realtors.  She is someone I could count on.

3. Reading People

A good salesperson should always master how to read people and characters.   Without asking specific questions, good salespeople can gauge customers by their education level, lifestyle and etiquette by many obvious traits.  Of course it can’t be all that accurate all the time, but I can always use this simple test to filter out those who won’t get my business.  They could tell whether you will be a potential long-term customer with return businesses.  Similarly, they know whether you are wasting their time.  While treatment appears to be identical on the surface, there are a few subtle handling differences.  In addition, some bad realtors can’t seem to take clues.  They keep babbling on and on regardless of my reactions, on top of using a few scare tactics.  To me, this type of salesmanship skills is so behind the times.

4. Tough

Ok, I know it’s a rather broad term, but we all need to keep ourselves physically fit for the jobs we do.   Last Saturday, we walked up and down the hill a few times and it is harder than it seems, particularly in Hong Kong’s humidity.

5. Follow-through

Finally, we all know how frustrating that is when someone doesn’t follow through promises or every bit of details that you depend upon them.  I have my share of complaints with bank relationship managers and headhunters, for example. 

Well well, I think I just figured out what I will write later!

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